took way too long to get basic answers
I tried reaching out multiple times before I could get a straight answer to simple questions about the software. The sales team was non-responsive for several days which was frustrating. When finally someone did respond, the answers were vague and unhelpful. It felt like they were avoiding detailed discussion. Because of this poor communication, I wasn't confident enough to proceed. The pre-purchase engagement left me feeling ignored rather than valued. I needed clarity on the product features and onboarding but wasn’t able to get that in time. Overall, the wait and lack of promptness made me decide not to invest in the software. I expected more timely responses given their promises of helpful support and clear information. The delays created too much uncertainty. This experience clearly didn’t work for me and I’m disappointed that the sales process was so slow and ineffective. I hope they improve their responsiveness in the future.