I was hoping the support team would guide me clearly through the onboarding steps, but it felt like

I was hoping the support team would guide me clearly through the onboarding steps, but it felt like

I was hoping the support team would guide me clearly through the onboarding steps, but it felt like the instructions weren’t in any logical order. At one point, I got stuck because they asked me to complete a task before explaining how to do it properly, which was really confusing. After waiting on calls and emails without clear responses, I felt completely frustrated. There were moments when the agent tried to help, but the overall process dragged on far longer than I expected. It was hard to tell what I was supposed to do next because the flow seemed to jump around randomly, and eventually, I lost track. I wish the steps were arranged in a way that made sense from the start. The time it took just to reach a resolution was exhausting and not helpful for someone new to the system. Overall, I didn’t feel supported enough and struggled to get my questions answered in a straightforward way.