Took way too long to get any support response
I found the telephonic support to be one of the less satisfying parts of the WFHI experience. When I reached out with questions, it took quite a while before I actually spoke to someone capable of answering my concerns thoroughly. Although the support staff were polite, their availability seemed limited or overwhelmed, which delayed the assistance I needed. This made initial onboarding and using the calling tools more stressful than it should have been, as resolving minor issues was not as immediate as I hoped. To her credit, the documentation and training materials were fairly comprehensive and helped fill in some gaps, so I could manage on my own to a degree. I appreciated that the payment and invoicing process was transparent and simple to follow, which was one less thing to worry about during the waiting periods. Still, faster communication from the support team would greatly improve the overall experience. The automatic updates seemed to work fine in the background, but their impact felt secondary compared to the responsiveness of human help, which I believe is critical when starting with the software.