Took way too long to get any support help
I found the support and communication service really frustrating mainly because it took far too long to get any help when I needed it. The onboarding process was clear initially, and I managed to set up the software as instructed, but soon I hit problems with the dialer that I simply could not resolve on my own. I had to wait excessively on calls and through emails, which really slowed down what I was trying to achieve with my remote workflow. Although the documentation was decent, it obviously didn’t cover the specific issues I was encountering. I am not sure I would reach out for assistance again because of how long it took last time; getting help shouldn’t be such a drain on time especially when trying to be productive. On the plus side, the support staff did sound polite when I did manage to connect with them, so the communication tone was fine but the responsiveness just wasn’t there for me. My takeaway is that the support system feels like a bottleneck rather than an aid, which was very disappointing given the promises made during sign-up.