The support process was really frustrating and took way too long. I kept getting bounced around from

The support process was really frustrating and took way too long. I kept getting bounced around from

The support process was really frustrating and took way too long. I kept getting bounced around from one person to another without clear steps or solutions. It felt like the communication wasn’t well organized because every time I called, they told me to try different things but never in a logical order. It was exhausting and ended up wasting a lot of my time because I had to figure out what to do next on my own in the end. If the steps had been provided in a clearer sequence, it might have saved me multiple calls and the long wait. Overall, the support felt very disjointed and poorly handled, which was disappointing given the importance of the software for my work.