Took way too long to get any response
I've explained multiple times how slow the support has been. Every time I reached out, the response time was frustratingly long. Even for straightforward issues like understanding how to use the dialer or clarifying parts of the database feature, the answers came after several days of waiting. I genuinely wanted help that could cut through my confusion quickly, but that wasn't the case. When I finally received calls back, the representatives were polite but had to check with others to give answers. It felt like a drawn-out process with very little urgency. This wearing experience made me hesitant about relying on their telephonic support again. On the plus side, the automatic updates did not cause any new problems, so at least I did not need to seek support for technical glitches. Still, overall, the slow response times overshadowed any benefits from available communication channels.