2 out of 52 of 5Verified purchaseSupport and communication
Took way too long to get any real help from support
I expected telephonic support to be prompt and responsive, especially since this is crucial when dealing with remote workflow software. Unfortunately, my experience was quite different. Whenever I called, it often took a long wait before I could speak to someone knowledgeable. This delay was frustrating because I needed quick answers, and the waiting time added unnecessary complexity to routine queries. On the plus side, when support did respond, they were generally helpful and answered my questions adequately. Still, the overall slow response times didn’t match the efficiency I expected from the service. For users who need swift assistance, this could be a deal-breaker, even though the support quality itself wasn’t bad.