took way too long to get any real help
The thing I noticed right away was how slow the responsiveness was whenever I reached out for support. Waiting on a call back or even simple email replies dragged on longer than I was expecting, which made using the dialer and other features frustrating. The onboarding process seemed straightforward enough, but without timely help it felt stuck at points where I had questions about the database or the automatic updates. Honestly, I thought setting up the payment and invoicing would have been the simpler part but because no one was quickly available to guide me through, I kept second guessing if I was doing it right. The training materials were ok, but with all the delays in support I found it tough to stay focused and on track. It’s tough to recommend something when even small issues take so long to be addressed. That said, once I did finally get in touch, the support was polite and tried to assist well enough. But the wait itself left a sour impression for me. If the company could speed up how soon they pick up or call back, this whole experience might feel less frustrating. Until then, the slow pace of communication is a real sticking point that slowed down what should have been a smoother start.