Took way too long to get any meaningful support
Throughout the week, I reached out multiple times to their telephonic support hoping for a quick resolution. Each time I was put on hold before speaking to a representative whose solutions felt generic and not quite tailored to my issue. One specific moment stands out: after explaining my problem in detail, the agent promised to escalate it but I never heard back. This lack of follow-through left me uncertain about whether my concerns were really being addressed. While I appreciated that the initial voice prompts directed me to the right department, the overall pace of assistance and the lack of proactive communication made me feel quite uneasy. By the time the week ended, I was less confident in relying on their support to help with any urgent needs. It felt like a lot of time was wasted without progress or clarity on next steps.