Took way too long to get any initial response
My experience was disappointing because the people I tried to reach for pre-purchase questions took far too long to respond, which made the whole process frustrating. I expected a prompt answer since I wanted to clarify some technical concerns before committing, but it felt like I was left waiting for days without any meaningful contact. When the reply finally came, it was brief and didn’t fully address my doubts. This delay in communication put me off and made signing up a much slower and more uncertain experience than I had hoped. Being able to get quick and clear information is essential, especially when considering a product for professional use. Unfortunately, the responsiveness just wasn’t there in this instance, which overshadowed the other parts of the service.