Took way too long to get any billing help
I really wanted to get the payment process sorted quickly because everything else felt set up right. But when it came to invoicing issues, the delays were frustrating. Each time I called, it seemed like the support team had to check with someone else, and it stretched on for days before I got any clarity. Automatic updates didn’t solve the problem either since the billing description stayed confusing, and I had to ask multiple times for explanations. My hope was that the sign-up to payment flow would be smooth but it wasn’t what I experienced at all. The system could be better designed to reduce the back-and-forth. Overall, paying felt more complicated than it needed to be because of slow responses to simple questions, and that made me a bit annoyed.