Took way too long to get a response from you
I had several issues understanding the billing and payment process, so I reached out to your team expecting a prompt reply to clear things up quickly. Unfortunately, it took much longer than I anticipated to hear back. I waited through multiple days with no clear information or guidance on how to proceed. When responses finally arrived, they often didn’t directly address the questions I had, which only added to my frustration. The sign-up process went okay initially, but the invoicing details stayed unclear because of the delays in communication. I expected better support especially given this was a paid service. The customers should not have to spend so much time chasing down answers about their payments. Based on this experience, I am not confident that your billing support is reliable or responsive enough to handle routine queries efficiently. You really should improve your response times and make the payment process more transparent to avoid confusion.