Took way too long to get a reply, though the support was okay
My experience with the sales and pre-purchase team was a bit of a wait overall. When I first reached out, the response wasn’t quick, and I found myself waiting longer than expected. Even when they did reply, it was sometimes unclear or needed follow-up questions before I got the info I was looking for. On the plus side, once I connected with someone, they were generally polite and provided decent explanations about the software features and payment options. But the delay in getting here left me wondering if this was the usual pace or just a backlog. The whole process took a lot longer than I’d hoped, which was frustrating because I wanted to sort things out quickly. So while the people I did speak with were okay, the slowness of the replies made me hesitate about recommending this pre-purchase communications experience to others who value speed and clarity upfront.