Took way too long to get a reply
At first, I was hopeful about WFHI's software, but the sales communication was frustrating. I reached out with a question about the sign-up and payment steps and waited over three days for a response. When I finally received an answer, it was clear and polite, but the delay was quite disappointing. Aside from that one moment of reply, I can't say the overall pre-purchase responsiveness felt reassuring. The website itself provided some useful information, but I felt somewhat in the dark during the entire inquiry phase. The onboarding details were unclear until I used their training materials post-purchase, so initial contact impacts confidence for me. I wish their support had been more timely before I made the payment and started using the software. Although the actual product works fine according to my later use, the early sales interaction could definitely improve to avoid such slowdowns.