Took way too long to fit my hours properly
I definitely didn't expect the onboarding and support to be so off when it came to working with the hours I actually had available. It took multiple calls and email threads just to explain my schedule, and the responses were either delayed or didn't really address how I intended to set up the workflow for my timezone. The software's automatic updates didn't seem to include any flexibility for different user hours, which made the dialer tools ring at inconvenient times repeatedly. While I was hoping for quicker and more precise communication about these adjustments, it instead felt like my time was wasted sorting out basics. Telephonic support could not get me to the right place faster, and I ended up spending hours trying to work around limitations in the database feature to fit my actual work hours. Overall, it was a frustrating experience and I can't say the system truly accommodated my schedule at all.