Took way too long to fit into my work hours
I don't understand why the training and onboarding took so long. I was hoping to get my remote workflow running quickly, but the hours they offered for training never matched up with when I am free. Every time I asked, the support sounded like they had no control over it and suggested I just try to fit around their schedule, which was frustrating. I tried multiple times to start using the dialer and database tools, but without proper training aligned with my hours, I ended up confused and wasting even more time. The sign-up and invoicing went fine, but that didn't help when the support couldn't guide me properly during my available time. I feel like I wasted too much effort trying to adapt to their timing rather than them adapting to my needs. If the training sessions were better timed or more flexible, maybe I could have managed better. As it stands, these timings just did not work for me at all and I am tired of repeating myself to different support agents about this very issue.