Took way too long to find what I needed
I found the support and communication quite frustrating because it took too much time to find the answers I was looking for. At first, I tried navigating the software’s help section, but the labels on topics were confusing and not always relevant to my specific questions. When I finally decided to call the telephonic support, the wait time was longer than expected, which was disappointing since I needed help urgently. The support person did try to assist, but because the information wasn’t clearly linked to what was presented in the training, I ended up asking the same questions multiple times. On the positive side, the database feature was clearly explained in the training, so at least I had that going for me. However, overall, the time spent searching and calling waiting reduced my confidence in the communication efficiency here. Signing up and payment processes were fine, but support accessibility definitely needs improvement.