Took way too long to find training resources
I found the training and onboarding process quite frustrating mainly because it took a long time to navigate through the content to find exactly what I needed. The dashboard was cluttered and not very intuitive, which led to a lot of wasted time. I did appreciate that the training materials were thorough once I found them, but the initial struggle made the experience overall disappointing. It felt like there could have been better organization or a more guided onboarding flow to help new users. I wanted to get started quickly but kept getting stuck trying to figure out where to start or how to use the calling tools effectively. The reservation I have is that perhaps with a little more focus on user experience design, this could have been significantly easier. As it stands, the onboarding took longer than it should have, which was a big drag when I was eager to begin working remotely.