Took way too long to finally start working
My experience with the support and communication from WFHI has been really frustrating. It took an unusually long time from signing up to actually getting the software running properly. Every time I tried to start working, there was some delay or missing information which I needed support for. When I did get in touch with the helpline, the response was slow, and often I was waiting for callbacks. The onboarding and training sessions promised were stretched out over weeks, and given the delayed updates, I felt stuck a lot. Even the invoicing and payment process went smoothly, but that didn’t speed up the rest. Dialer and database features could only be tested fully after some time, but by then, the initial momentum was lost. This experience wouldn’t be something I’d share positively with anyone wanting faster setup. Overall, it was just a lot of waiting and stops and starts, which made the whole process tiring and unpleasant.