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WFHI review

Took way too long to figure out what they meant

2 out of 52 of 5Verified customerTraining and onboarding

Took way too long to figure out what they meant

The training and onboarding process took me more time than I expected, mostly because the labels and instructions were confusing. Some of the terms they used didn't seem to match with what the software actually showed, which made me stop and wonder if I was doing the right thing. For example, when they referred to 'workflow setup,' I was hoping to find some sort of checklist, but instead I got a few vague buttons that didn't have helpful text. It felt like the wording really could have been clearer, and I spent quite a bit of time just guessing. On the positive side though, once I got past that stage, the system itself worked fine and the automatic updates seemed to keep things stable. But I can't say the onboarding was a smooth ride overall. Hopefully, better labeling and clearer instructions get added soon, because right now it felt like I was wasting quite some hours trying to decode what everything meant.

Ramesh SenPunjab, IndiaExperience: Published:
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