Took way too long to figure out the confusing labels
I spent a frustrating amount of time just trying to understand the wording and labels in the software and during initial training. The terms used didn’t seem intuitive at all, which made it difficult to know exactly what each function was supposed to do. When I tried using the calling tools and dialer, I felt unsure if I was on the right track because of this. I also struggled with the database layout since the headings weren’t clear. Even the help documents and telephonic support didn’t fully clarify these confusing terms quickly enough. The whole experience was slow and somewhat discouraging because it shouldn’t take this long just to learn the software basics. The time it took to get past these wording hurdles affected my confidence in continuing to use the system.