Took way too long to even respond properly
I was browsing through the website and thought about signing up, but honestly, the response times from the sales team were just frustrating. I sent multiple inquiries over several days and barely got any clear answers that would help me decide. It felt like every time I called or messaged, I had to explain my needs again and again, and that wasted a ton of time. The lack of punctual communication made me question whether this was the right fit at all. The people on the phone seemed okay when they did pick up, but reaching them was the real problem. I even tried to get more details about how the software worked and what the sign-up process would involve, and all I got was vague replies after a long wait. Eventually, I decided not to proceed partly because of these delays. It’s a shame because the concept seemed promising, but when initial contact fails, it leaves a bad impression. Honestly, I think faster and clearer sales communication would improve things a lot. So while I circled back hoping for improvement, it didn’t really happen in time.