Took way too long just to get clear answers

Took way too long just to get clear answers

First off, the moment I signed up, the labels on the dashboard made no sense. I kept clicking around trying to find the correct section for billing or support, but the words seemed confusing and inconsistent. Then when I called for help, the instructions over the phone used terms that were totally different from those on the software screen. This back-and-forth added unnecessary time. By the time I understood where to find the dialer or how to update my database, I had spent double the expected amount of time compared to using other tools. The confusion could have been reduced with clearer wording and more consistent labels, but instead, it just dragged the process out longer than it should have.