Took way too long for a smooth pre-purchase experience
I was really hoping that the sales and pre-purchase process would be quick and smooth, but that was not the case. After signing up, the process felt like it stretched on and on, which was frustrating since I wanted to start using the software without delays. Day by day, it seemed like I was waiting for answers on details about the product features and payment setup that should have been clear from the start. The pre-purchase explanations were somewhat generic and often did not address my specific questions. The labeling and terms were confusing at times, making it hard to understand exactly what I was committing to. Regardless of repeated calls and emails, things kept dragging without clear resolution. Even the invoicing took longer than I expected, and automatic updates didn’t seem to help speed things up then. Telephonic support was there but often busy or not fully helpful when I needed detailed explanations. By the time I felt ready to actually engage with the software, weeks had gone by and my initial enthusiasm had dipped. All in all, the process was too slow and could do with much better clarity and speed for people trying to get started.