Took way too long and lots of back and forth with support
Honestly, dealing with support when things went wrong was pretty frustrating. It took a good amount of effort to get even simple issues addressed, which delayed my workflow significantly. The team was polite enough and did provide some solutions eventually, but the process felt unnecessarily slow. Whenever I faced problems with the dialer or database syncing, getting help required multiple calls and emails. Each step seemed to involve waiting and repeating information, which became tiring. The automatic updates were okay, though occasionally they introduced new bugs that I had to report. I will say that the invoicing and payment process was straightforward and that part didn’t slow me down. However, the core delays in troubleshooting really made me question the overall efficiency of the service. What was especially tiring was that despite clear explanations of the problem on my end, there was often a lag before support acknowledged the issue. It was more effort than I expected to keep the setup running, which was disappointing for a product that promises priority assistance. I hope improvements are made because this aspect could be much smoother.