Took way too long and confusing onboarding labels
The onboarding process really drained my time because the training materials and software labels were unclear. I kept getting stuck trying to match instructions with the dashboard because the wording didn’t make sense or seemed inconsistent. Instead of helping me move quickly, this confusion just slowed everything down. The sign-up and payment steps were straightforward enough but didn’t compensate for all the back-and-forth I had to do during setup. Calling tools and the dialer interface felt clunky when I finally reached that point, and I didn’t feel fully confident using the database feature because of poor explanations. Updates didn’t seem to address these fundamental issues. I reached out for support multiple times, but their responses didn’t clear up the confusing terms or labels. In short, I spent far longer than I expected just trying to get started, and the poor wording was a main reason why it wasn’t a smooth experience at all.