Took way more time than I thought it would
The experience before purchase was quite different from what I expected. The sales process required a lot more back-and-forth than I had planned for. Initially, I thought signing up and getting details about the software would happen simply with minimal contact, but it turned out to need multiple calls and emails with unclear information. This took a lot of effort and time I didn’t really have. Also, the pre-purchase demo or walkthrough didn’t quite match what was later available in the software, making me feel it was mismarketed or over-promised. The extra explanations needed before I could decide to buy felt frustrating. I admit the support staff was polite and gave some answers, but overall, the expectations set by the initial sales pitch and what was delivered made the entire process tedious. I expected a quicker, more straightforward path to confirming the software and training suited me, but instead it cost me patience and time. In all, this whole sales and pre-purchase experience was more work than it should have been for me.