Took way more time than expected to get started
I had hoped the onboarding and training process would be fairly straightforward, but honestly there was a lot I had to figure out by myself. The initial information was there, but it seemed quite basic and not detailed enough to avoid confusion. Especially when setting up the calling tools and database, I was left to experiment a lot to make things work as needed. It was frustrating because I wanted clear guidance. One small reservation is that some updates during the training did help clarify certain features, but that came too late to fully help with the early setup. Overall, it took much more time and effort than I thought to get going, and the lack of structured training support really slowed me down. Definitely not the smooth experience I expected in terms of onboarding or initial usage.