Took way more effort than expected, honestly
I gotta say, getting through their telephonic support was a pretty frustrating journey. It wasn't for lack of trying on their end, but man, it still took a bunch of calls and follow-ups to get a clear answer about how the automatic updates would impact the dialer tool. At one point, I felt like I was explaining my problem over and over again. On the bright side, when we finally connected to someone knowledgeable, their responses were helpful and patient. But overall, the effort required felt heavier than it should be, especially since the onboarding flow promised smoother assistance. Sign-up was straightforward and invoicing also came through without issues, so that part was okay. Still, if I wanted quick, crystal-clear answers, this wasn't it. The database feature seemed fine but I didn’t get to fully test it during the waiting game. I hope future updates focus on more responsive support to save folks from this kind of hassle.