Took way more effort than earlier tools
Switching from other support systems to this one was frustrating. The onboarding was complicated and didn’t feel as straightforward as what I was used to. The labelling and communication during setup were confusing, leaving me repeatedly asking for help to figure out what buttons or options did. Telephonic support existed but calls were often delayed and unproductive, forcing me to spend much more time than before just trying to get basic things to work. Unlike previous platforms that integrated quickly into my workflow, this software kept requiring me to reboot or wait for automatic updates that disrupted sessions. I couldn’t rely on the calling tools to work smoothly, facing technical issues frequently. The whole experience felt like too much effort for little gain, and I ended up feeling that the product was more hassle than help. If you are expecting a user-friendly system with seamless support and intuitive labels, this isn’t it based on my experience. It demanded more patience and time from me than I anticipated.