Took way longer than it should to find what I needed
The software itself wasn't intuitive for me. I spent way too much time trying to find the features I was supposed to use for my setup. The access controls felt complicated and poorly labelled, which added to the frustration. Though I appreciate that the onboarding training tried to explain things, the wording was sometimes unclear and definitely not straightforward. It took several attempts and revisiting help materials before I actually understood how to navigate the dashboard and use the dialer. One small reservation I have is that updates sometimes changed menu placements, which meant relearning parts I thought I'd mastered already. Still, after working through all this, I got a handle on using the core features, but the overall experience made it feel like I wasted a lot of valuable time. I expected smoother entry points, for sure.