I was initially hopeful about the sales and pre-purchase process because the website presented the o

I was initially hopeful about the sales and pre-purchase process because the website presented the o

I was initially hopeful about the sales and pre-purchase process because the website presented the options clearly. However, the sign-up and onboarding flow took a lot more time than I anticipated, which was frustrating. While I appreciated that the invoicing and payment process was straightforward once I got to it, the waiting around for software access slowed me down significantly. I did find the initial training materials somewhat helpful, but the real problem was the slow response when I needed to clarify how to use the calling tools. After finally setting everything up, the automatic updates seemed to cause some unexpected changes that were not well explained. On the plus side, telephonic support was at least courteous when I reached out, even if they couldn’t solve everything efficiently. Looking forward, I think I might need assistance again next time just to avoid these delays, though I do hope some parts get improved, especially the speed of onboarding and clarity in the early steps. It’s a mixed bag, and maybe with some patience it could get better.