Took way longer than I thought
Hey, so I wanted to share how my experience was with their support, honestly it was a mix of good and not-so-great stuff. At first, getting on the phone with their team took a while because their support hours didn’t quite match mine, so I was waiting around at odd times trying to just ask a couple of questions about the database feature. When I did get through, the person was super helpful and explained the calling tools nicely, which was great. The invoicing process was kind of straightforward but took longer than I expected, and that was a bit frustrating cause I was hoping to just get started quickly. The training materials were okay, but sometimes I found myself just wanting faster answers. Overall, I guess it was alright because the software itself worked well once everything was set up, but the timing thing made it a bit tricky to get help when I needed it. So yeah, not bad, not perfect – just a bit of a waiting game sometimes.