Took way longer than I expected to get through training and onboarding

Took way longer than I expected to get through training and onboarding

The entire process of training and onboarding with WFHI took far longer than I anticipated. I expected to be able to complete the initial setup and start using the calling tools much faster, but it dragged out over several days. The training sessions seemed repetitive and didn’t always match the information promised before sign-up. Access to the database and dialer after training was still confusing at times. I spent a lot of time on telephonic support trying to clarify basic issues that I thought should have been covered formerly. I’m left feeling that the whole process didn’t meet my expectations on timing or content delivery which was frustrating.