Took way longer than I expected to get set up
I came from a platform that felt more intuitive and I thought I’d be able to pick up this software quickly, but honestly, it took much longer to get going. The interface itself is okay, but it just wasn’t as straightforward as I hoped, especially when trying to figure out how to use the calling tools and database features efficiently. I had to go through several training sessions before I could even feel comfortable dialing out properly. The automatic updates sometimes changed things unexpectedly, which made me hesitant each time. Support was generally responsive but occasionally slow to get back during busy hours, which was frustrating when I needed fast help. The invoicing and sign-up process also had some hiccups; it wasn’t as smooth as the previous software I used and felt a bit outdated. I wish there was more clarity during onboarding because I felt I was left to figure out several things on my own. That being said, some of the features once figured out are helpful, but overall, it felt like it demanded more time commitment than I had planned for.