Took way longer than I expected to get any help
Honestly, the whole support and communication thing was a bit frustrating. At first, I thought there would be someone to guide me step-by-step but I ended up figuring a lot of things by myself. They have telephonic support but most of what I needed wasn’t immediately clear, and it sometimes felt like I was the one filling in the gaps instead of them providing clear answers. It made the onboarding process drag on longer than I had hoped. One thing I will say is that the automatic updates didn’t give me problems, so at least the software works steadily on that front. But I kept circling back to the same point: it really took a lot of time and effort to get things sorted. If there had been more upfront clarity or just a smoother communication flow, that would have saved me hours. Still, I’m using the calling dialer a bit more confidently now, but the road to get there is what made it tough. I just wish they could make the support less of a guessing game for people like me who don’t want to spend half their week trying to sort things out alone.