Took way longer than I expected to find what I needed
I had a tough time finding the right parts of the training that I needed to get started. Honestly, I was expecting a simpler process, but it felt kind of overwhelming. I kept going back and forth trying to understand where to access the calling tools and how to navigate the database feature. Even the automatic updates were not very clear on what had changed or what I needed to revisit. I thought telephonic support would make it easier, but sometimes I got generic answers or had to wait a fair bit. I'm not sure if I missed some instructions or if the organization could have been better structured. In the end, it took me a lot more time than I thought just to be ready to use the software comfortably, which was frustrating since I really wanted to get started quickly. I hope they can clarify their training in future versions.