took way longer than i expected to figure things out
I honestly didn’t expect to spend so much time just trying to understand the basics of the WFHI software. From signing up to navigating the database and dialer, it felt like every part needed a lot of trial and error, which was frustrating when I thought the training would cover those thoroughly. The invoicing and payment processes were pretty straightforward, so at least I didn’t have to worry about that. But beyond that, I found myself frequently digging through menus with little guidance. Automatic updates sometimes made things even more confusing, as features shifted without clear instructions on how to adjust. The telephonic support was available, but I often waited before I could connect and then had to explain things multiple times. I feel like if there had been a clearer flow laid out or maybe a more structured onboarding with step-by-step help, it would have saved me a lot of headaches. Overall, the software can get me where I want eventually, but right now, it feels like I’m spending way too much time figuring out what should have been made obvious from the start. Hopefully they improve this for new users since the current experience consumes more time than it promises, especially for those who need quick setup and simple explanations.