Took way longer than I expected every day
I thought once the initial sign-up and setup were done, using the software day to day would be pretty straightforward, but that wasn’t really the case. What I expected was more fluid integration of the dialer and database so that my calls could be managed efficiently without hassle. However, each day brought fresh challenges—the calling tools sometimes lagged or disconnected unexpectedly, and the database wasn’t always updating in time which caused duplication issues. I had hoped for smoother automatic updates too, but they sometimes interrupted workflows without clear notices. Invoicing and payment were easier to handle compared to these problems, at least the process was generally understandable and I didn’t face too many surprises there. Support was available on the phone but occasionally the wait times felt long, and some issues needed multiple calls to resolve. I was expecting a more stable daily experience rather than battling software glitches regularly. So while some things like billing worked fine, overall it took far more time every day than I anticipated just to maintain a reasonable workflow. This definitely affected how productive I could be and left me somewhat disappointed with the day-to-day reliability of the tools.