I started the onboarding process with a lot of hope, but it quickly became clear that the responsive

I started the onboarding process with a lot of hope, but it quickly became clear that the responsive

I started the onboarding process with a lot of hope, but it quickly became clear that the responsiveness on the part of WFHI’s team was not what I had anticipated. Initially, I submitted all the required information and waited for confirmation, which didn’t arrive for almost three days. When I finally received a response, it was somewhat generic and did not address some of the technical issues I had raised. The subsequent training sessions did not improve the situation much since follow-up support was slow and sometimes unhelpful. On the plus side, once I got access to the dialer and database features, they worked reasonably well, so the software itself did its job once set up. However, the time lag and inconsistent communication made the whole process frustrating for me. I expected a smoother start especially considering the training was meant to help with a remote workflow. If the team could speed up their replies and provide clearer guidance upfront, the onboarding experience would certainly be better for users like me.