Took way longer than expected to manage billing
I'm not keen on the billing and payments process, primarily because it took a lot longer than I initially expected. The sign-up went okay, but when it came to invoicing, things became more complicated. I found myself needing to contact support multiple times — which was not ideal — to clarify some charges and payment schedules. Although telephonic support was adequate on those calls, the overall time it took made me doubt I'd enjoy going through the same process again. In short, I might need help again next time simply to navigate this whole billing process more smoothly, which isn't the most reassuring feeling when you're paying for software and training. A positive point was that automatic updates didn't interrupt my access or create billing confusion, so I appreciate that part. Still, the overall delay and uncertainty during payment left a negative impression that I can't overlook.