Took way longer than expected to get support
I had hoped the support team would respond quickly based on the initial promises, but the reality was quite different. Waiting for telephonic assistance took much longer than I anticipated, especially when I had urgent questions about the dialer setup. Compared to other services I have tried before, where responses came typically within the hour, WFHI felt slow. One plus is that when I finally got through, the person I spoke to was polite and seemed knowledgeable, which was somewhat reassuring. Still, the delay made me feel a bit frustrated as I had deadlines to figure out database features for my projects. They do seem to update software automatically, which helps, but any queries you need personally answered could take a long time. Overall, while the support quality is not bad once you get it, the wait definitely dragged down the experience for me.