Took way longer than expected to figure out everything
Honestly, it felt like I was left figuring out most things on my own when I first looked into WFHI. The sign-up was simple enough, but once I got into the software and tried to understand the calling tools and how the dialer works, there wasn’t much guidance available right off the bat. I spent a good chunk of time just trying to figure out how the database feature tied into my workflow, and I mostly had to do trial and error. The training seemed a bit scattered too; I had to pick and choose which videos or resources to watch because there wasn’t a clear structure that walked me through start to finish. When it came to billing and payment, I was a bit lost about when exactly my invoice would come and how to confirm it was all correct. Sure, the automatic updates run quietly, but for me they caused confusion about which version I was using. Overall, it was a slow process and took more time than I thought it would to get comfortable with all these aspects.