Took way longer than expected to feel confident
When I first reached out for support, I was hoping for quick clarity, but my experience was quite different. It took several calls over multiple days before I felt I even understood the next steps in using the dialer effectively. The staff were polite, and I appreciated their willingness to help, but the pace of communication was slow and sometimes left me confused about what I should try next. One moment that frustrated me was when I waited on the line for over fifteen minutes only to be redirected and told they would call back later — which never happened. That encounter left me quite disappointed. Eventually, some aspects of the database feature became clearer after I poked around myself, and updates started reflecting automatically, which did help streamline things somewhat. However, throughout the onboarding and training sessions, the inconsistencies in communication made me uneasy about fully relying on this setup. Invoicing and payment processes were straightforward, and the portal interface was user-friendly. Still, despite these positives, by the time I concluded my engagement, my overall confidence in achieving smooth workflow integration felt lacking. I wish the support team had been more prompt and consistent, especially with telephonic assistance, as that could have made a big difference to my comfort level and effectiveness in using the software.