Took way longer and felt like too much back and forth effort
My experience before finally making the purchase was quite a hassle. Initially, I had to provide the same information multiple times during the sign-up calls, which felt repetitive and unnecessary. Then, I was put on hold for several minutes several times when trying to get answers about software features and training timelines. The sales team took a couple of days to get back to me with their product demo, which delayed the entire process. It wasn’t clear at first how the invoicing worked, so getting clarity took more emails than I expected. Eventually, I did get through to support on the phone, and they were polite and helpful, but the initial waiting and repeating the same details really tested my patience. When I finally accessed the calling and database tools, everything worked fine. I just wish the pre-purchase process had been more streamlined so that less effort was needed before even starting any training or onboarding. Overall, the time and energy spent just to sign up felt higher than I’d anticipated from the beginning.