Took too much time trying to figure out software access
I spent quite a lot of time trying to get access to the WFHI software and figuring out the user interface, which was not as intuitive as I had hoped. Initially, I thought the training would guide me smoothly, but often I found myself having to experiment and read through several sections on my own before I could navigate the dashboard effectively. While I appreciated the automatic updates, they sometimes changed commands or menus without clear alerts, which forced me to relearn parts of the software repeatedly. On the plus side, telephonic support was available, but I found the wait time and call back arrangements a bit inconvenient. The software does have potential, but for someone like me who values detailed instructions and a straightforward onboarding, the experience was quite frustrating and time-consuming. In future, clearer guidance integrated with the software would make a big difference for users who struggle with initial setup and access.