2 out of 52 of 5Verified customerSoftware and access
Took too much time to get software access
It took surprisingly long to actually get full access to the software, which was frustrating. I had to call support more than once and every time they promised it was fixed, the access didn’t come through immediately. Eventually I got in but I’m not sure if next time I’ll be able to manage it without more help. The sign-up process claimed to be straightforward but some steps weren’t clear and the automatic updates didn’t kick in right away either. I liked the database feature itself but having to wait such a long time was inconvenient. So basically I’m thinking I will need support again next time to get through the initial access hassle quickly because the instructions alone weren’t enough.