1 out of 51 of 5Verified customerSales and pre-purchase
Took too much effort just to get basic help
From the start, my experience with the pre-purchase support was very frustrating. The sign-up process was not intuitive and caused repeated errors that required multiple calls. When I attempted to get assistance via telephone support, the wait times were excessively long and the representatives I spoke to seemed unprepared to resolve simple issues. The invoicing process added confusion with unclear charges and delays in receiving the correct documents. Training materials barely addressed the problems I encountered, leading to wasted time trying to troubleshoot. Overall, the effort required from me to obtain even basic functionality was excessive and disappointing, which made using the software quite stressful.