Took too long waiting for any reply from sales
I reached out to the sales team multiple times with questions about the software features and pricing before deciding to buy. Unfortunately, the response time was very slow, and it took several days each time to get any answer. Sometimes emails went unanswered for over a week, which was frustrating since I was trying to compare options carefully. There was no clear follow-up or proactive communication from their side either. I was hoping for at least a straightforward and timely conversation to help me understand the product better and finalize the sign-up process. Instead, the delays made me lose confidence, and I had to spend a lot of time sending reminders just to make progress. It wasn’t a quick or smooth experience, and I felt it could have been handled more efficiently on the sales side.