took too long to start, missing some basics
The sales and pre-purchase experience felt slower than I expected, and that really tainted the beginning of what could have been a smoother process. It took quite a lot of time just to get started after I signed up, and there seemed to be missing basic instructions or early guidance during that waiting period. I felt like the onboarding wasn't proactive enough to help me hit the ground running. Key details about setting up the dialer and integrating the database weren't clearly communicated early on, which made my initial days frustrating. Even though I was keen to move forward, the delay made me doubt how quickly I could be fully operational. The invoicing and payment steps were fine, but the wait before that was discouraging. If the pre-purchase or sales touchpoints had included quicker support or more immediate access to training materials, I think the whole journey would have felt more confident and productive. As of now, I will have to rethink before recommending this to others based on how long it took just to get going.